Late Payments / Past Due Balance Questions
Q1. When are invoices due or past due?
A1. Invoices are due upon receipt and our billing system will indicate a balance is past due on the first day following the invoice date.
Q2. Do you charge late payment fees? If so, how much and how often are they charged?
A2. Yes. A Late Payment Fee of $5 is charged after 15 days and additionally every 30 days thereafter until the account is in a Current status.
Q3. Do you charge interest on outstanding balances?
A3. Yes. Accounts not paid within 15 days of the date of the invoice are subject to a 1.5% monthly finance charge.
Q4. Are there any other fees associated with non payment or past due accounts?
A4. Yes. If a past due balance is the result of a failed credit card charge or a returned check, additional fees may apply. If a balance remains outstanding for more than 90 days, the account may be transferred to collections and a 30% Collection Fee will be charged on the date of transfer.
Late Payments / Past Due Balances
Payment for services, materials, and fees are due upon completion of work, delivery of materials or date of invoice for fees. An account is past due or late on the day following the completion of work, delivery of materials or date of the invoice for fees. A fee of $5 is charged for accounts with balances past due in excess of 15 days, an additional charge of $5 will apply at each 30 day anniversary thereafter until the account is in a current status. Additionally, accounts not paid within 15 days of the date of the invoice are subject to a 1.5% monthly finance charge. Past due accounts in excess of 90 days will be subject to transfer to collections and a 30% Collection Administration Fee will be charged in connection with the transfer to a collection agent.
Accounts with Past Due Balances may also be subject to service interruption. Services will generally be suspended until the account is in current status. A Skip notification will be sent in the event services have been skipped and suspended due to an outstanding balance.
Other Frequently Asked Questions
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