Q1. Why is there a additional fee for High Grass?
A1. It simply takes additional time, or equipment, to complete the service. We have four (4) Tier Levels of adjustments that adjust the price based upon the additional work required. Our Lawn Service estimates do not factor in any additional time for High Grass unless a High Grass Fee is listed in the estimate.
Q2. What is considered High Grass?
A2. Generally, grass in excess of 6″ tall in some, or all areas, of the lawn to be serviced. If the edging and trimming require additional time in excess of a standard service, the High Grass fee may also apply.
Q3. If the grass is high will I be charged the a fee without my approval?
A3. No, not without your prior approval. You will have the opportunity to pre-approve or decline the fee prior to your service.
Q4. What happens if I don’t pre-approve or I decline the fee prior to service?
A4. If the fee will apply and we do not have your approval, we will attempt to obtain it during the service visit. If we are unable to obtain prior approval, we will SKIP service and follow up with you. We offer a process for prior approval as part of our New Client On-board process.
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